Privacy Policy
Last Updated: 11 December 2024
This notice outlines the manner in which we collect and utilize your personal information. We may periodically update this notice, and we will inform you of any such changes. Please also review our TERMS AND CONDITIONS
Collection and Use of Personal Information
We collect and utilize your personal information in the following situations:
Upon completion of the contact form on our website or interaction with our AI Technology assistants, we directly collect personal information from you, which may include:
- Your name
- Contact details such as email address and mobile phone number
- ID number
Additionally, when you communicate with us via any electronic and digital mediums such as email, phone, or chat, we collect and store these messages and conversations.
You may also refer to our terms and conditions of use for this website here: TERMS AND CONDITIONS
We also receive information from service providers who conduct marketing on our behalf; however, they will only provide us with your information if you have consented to being contacted.
Your information is utilized to deliver our services and to send you marketing communications via email, SMS, or telephone regarding our products and services. Should you request it, we may also send you marketing materials related to products or services offered by other companies. You reserve the right to request the cessation of marketing communications related to products or services from us or other companies at any time by contacting us via telephone or email at info@sandtondc.co.za
When you apply for our preliminary assessment and or any other related debt counselling services , we collect additional personal information directly from you as mandated by the National Credit Act (35 of 2005), which may include:
- ID number
- Marital status
- Number and age of dependents
- Your residential address
- Employment details
- Financial information
We collect certain information automatically through the use of cookies when you visit our website, including:
- Your device operating system
- Access time
- Additional device data
- Advertisements and other sections of the website that you interact with
- Your geographic location
This information is utilized to enhance the functionality of our website and improve our services. You have the ability to manage cookies through your web browser; most browsers provide guidance on how to cease accepting new cookies, how to be alerted upon receiving a new cookie, and how to disable existing cookies. For detailed instructions, please refer to the 'help' section within your browser's menu or visit www.allaboutcookies.org
Please be advised that disabling cookies may impact your experience of our website.
By providing your information, you are sharing it with Sandtondc.co.za, a division of Sandton Debt Counselling (Pty) Ltd. We share your information with service providers who assist us in delivering our services, contingent on their agreement to protect your information. For example, your information may be shared with other companies and/or affiliated entities in the Sandton Debt Counselling Group that provide support services, including our SMS service providers. Some of our service providers may be located outside of the country, and your personal information may be shared with them. Under certain circumstances, we may disclose your information to a third party if we believe such disclosure is necessary to:
- Comply with legal obligations, processes, or government requests, such as adherence to the National Credit Act (35 of 2005);
- Enforce our contracts and policies;
- Safeguard the security and integrity of our services;
- Protect ourselves, our clients, and the public from unlawful activities; or
- Respond to emergencies that we believe, in good faith, necessitate disclosure of information.
In the event of a change in our company structure or ownership, your information may be shared as part of the assets transferred or during the due diligence process associated with that transaction.
We retain your personal information for as long as you remain our client or are subscribed to our notifications. We will not retain your information for longer than necessary for operational purposes or beyond the period mandated by law.
You have the right to:
- Inquire about the personal information we hold regarding you.
- Request details of personal information we have disclosed to our suppliers, service providers, or any other parties.
- Request updates, corrections, or deletions of any outdated or inaccurate personal information we possess.
- Unsubscribe from any direct marketing communications we may send you.
- Object to the processing of your personal information; and
- File a complaint regarding our practices with the Information Regulator .
Please allow us up to 21 days to respond to your request, as there are procedures we are required to follow. In certain cases, we may request proof of your identity or additional information prior to updating your records.
We have implemented reasonable security measures corresponding to the sensitivity of the information we collect. These measures are designed to protect against unauthorized access, loss, misuse, or alteration of your information. We have implemented appropriate security measures commensurate with the sensitivity of the information.
These measures are designed to safeguard the information against unauthorized disclosure, loss, misuse, and access, as well as to prevent alteration or destruction. If you suspect a security breach involving our systems or yours, we kindly request that you notify us immediately by sending an email to info@sandtondc.co.za Please include as much relevant information as possible.
Law and jurisdiction
This privacy policy will be governed by and construed in accordance with South Africa’ Law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of South Africa.
Sandton Debt Counselling’s details
Sandton Debt Counselling
Tel: +27 87 550 1122
Email: info@sandtondc.co.za
Operational Address:
101 Miller Street
Gordon’s Bay
Western Cape
South Africa
Sandton Debt Counselling is a registered company with the Director an NCR accredited and registered Debt Counsellor with registration number NCRDC3360.